Another customer of ours, a successful business processing outsource (BPO), management consulting and technology services provider. They are of much an eagle characteristic, foreseeing the dynamic of changes, they invited us to support their mid-high management team with excel in innovation to keep their competitive advantages. They realized that the team’s mindset need to be stretched and expand to be more observance, sharp and proactive in leading changes ahead in the market.

In one of the from change quotient series, we have helped a highly reputable university continuous learning faculty in an emerging market to transform from good to great performance. This university has century-old foundation and is a famous brand across the country and at oversea market, earning over hundreds of millions revenue each year and with thousands of employee across the country. They are a very example of an eagle characteristics, despite leading in the market, they are sensitive to external changes and continuously looking to create differentiated values to their customers, with their ability to change as well.

A leading container shipping and global transportation company were at their peak running their global businesses. For a long saturation after expansion, people are contented and the said company face a situation of decline profits despite business continue to grow. In view to maintain lower labor cost and operating cost, intended to mobilize their China HQ from tier 1 city to tier 2 city. After they announced the change, all ground staffs were at shock and reacted to the change. During the transition period, they faced a series of unpredicted problems such as employee morale drastically dropped, many resigned, mid-high management team went into helpless and negative situations etc.

Another customer of ours in the leading healthcare industry in an emerging market were facing shocking change immediate right after the government announced change in regulations. Their business and customers used to come to them in flow and since the regulations were change, they are required to bid for business. Business facing drastic decline and conflicts arises among the bidders and the organizers.

One of our customers in the rapid growth information technology industry, in the process of rapid development in the business is facing unprecedented challenges, with time, continuous rapid growth and innovation in the market competition. The company due to rapid growth, has increased by three times in as little as six months of human resources. Have good talent, they face many challenges at the same time, diversity in the workplace presents different culture, different values and ideas. With its further growth, they see the decline in the performance, but they are reactive to the situation.

One of our customers that contains the characteristics of turtle is a market leader in the kitchen and bath fixtures and furnishing. Being the market leader for a long while, they are contented to their status quo and losing the strengths in innovation and moving up to next level, it becomes bottle neck for them to leapfrog while the customers’ needs and market are changing. They no longer find the right people easily as before, there are some new innovative competitions grown up.

Another customer scenario that we have come across in the “dinosaurs” scenario, they are the market leader and were market monopoly in the human resources sector at a time. Their business is huge as that they are contributing hundreds of millions in tax each year, they are well supported with strong backstage. They are autocratic, very weak in mindfulness of the gradual customer needs changes and were pride with their past success. However, due to the fact of globalization, market open, drastic change in the economies and increasing competition, they are facing significant decline in business and customers are switching over the services to other suppliers that offer better quality and services.

One of our customers that have enrolled into our Innovation and Change (CQ) training and consulting programs is the gigantic market leader of home furnishing industry in an emerging market. They have established over hundreds of gigantic home furnishing malls at over hundreds of cities in 30 years. However, their businesses are declining significantly in the recent years due to significant declining in retailing business and competition.